Samaritans of Singapore: The Friendly Faces of Mental Health Support
If you or someone you know is struggling with thoughts of suicide, there is help available in Singapore. The Samaritans of Singapore (SOS) is a non-profit organisation that provides 24-hour emotional support to those in crisis. SOS has been helping individuals in Singapore since 1969 and has developed into a professionally run and managed organisation.

SOS takes a holistic approach to suicide prevention, intervention, and postvention. Their services include a 24-hour hotline, CareText and CareMail services, and webchat. SOS volunteers and staff are trained to provide empathy and support to individuals who are struggling with suicidal thoughts. They use active listening and safety planning to de-escalate crises and link individuals to counsellors if necessary.
If you’re interested in learning more about the Samaritans of Singapore, their impact, and the challenges they face, continue reading. In this article, we’ll answer some frequently asked questions about SOS and share some key takeaways about their work in suicide prevention.
Understanding the Samaritans of Singapore

If you or someone you know is going through a difficult time, the Samaritans of Singapore (SOS) is here to help. SOS is a non-profit, non-religious charity organisation that provides confidential emotional support to individuals facing a crisis, thinking about or affected by suicide.
Mission and Vision
SOS’s mission is simple: to be available 24/7 to provide a safe and non-judgmental space for individuals to share their feelings and thoughts. Their vision is to be the leading organisation in suicide prevention in Singapore.
Services and Support Offered
SOS offers a range of services and support to those in need. They have a 24-hour hotline, email support, face-to-face counselling, and a Caretext service for those who prefer to communicate via text message. They also have a Youth Service for young people who need someone to talk to.
Training and Volunteer Programme
SOS relies on the support of volunteers to provide their services. They offer a comprehensive training programme to equip volunteers with the necessary skills to provide emotional support. Volunteering with SOS is a great way to give back to the community and make a difference in someone’s life.
SOS’s Crisis Support Team is made up of trained volunteers who provide emotional support to individuals in crisis. They are available 24/7 to provide a listening ear and empathy to those who need it.
In summary, SOS is a confidential and non-judgmental charity organisation that provides emotional support to individuals facing a crisis, thinking about or affected by suicide. Their services include a 24-hour hotline, email support, face-to-face counselling, and a Caretext service. They also offer a comprehensive training programme for volunteers who want to make a difference in their community.
Impact and Challenges

Community Outreach and Stigma Reduction
Samaritans of Singapore (SOS) has been working tirelessly to raise awareness about mental health and reduce the stigma surrounding it. Through their community outreach initiatives, they have been able to reach out to a large number of people and provide them with the necessary support and guidance. They have also been working with various organisations and institutions to provide mental health training to their staff members and volunteers.
Partnerships and Collaborations
SOS has been collaborating with various organisations and institutions to provide the best possible support to those in distress. They have partnered with the National Council of Social Service and the Institute of Mental Health to provide training to their counsellors and volunteers. They have also collaborated with the American Association of Suicidology and the International Critical Incident Stress Foundation to implement best practices and guidelines in their crisis intervention services.
Navigating COVID-19 and Future Directions
The COVID-19 pandemic has presented unique challenges to SOS, as the number of distress calls has increased significantly. However, they have been able to adapt to the situation by implementing new services such as the Caretext WhatsApp service, which allows individuals to seek emotional support via text messages. They have also been providing online counselling services to those in need.
Moving forward, SOS aims to continue providing high-quality emotional support to those in distress. They plan to expand their services to reach out to more people and provide them with the necessary support. They also plan to work with more organisations and institutions to raise awareness about mental health and reduce the stigma surrounding it.
Overall, SOS has been making a significant impact on the mental well-being of individuals in Singapore. Their efforts have helped to save numerous lives and provide support to those in need. With their dedicated team of counsellors, supervisors, and volunteers, they are well-equipped to handle even the most acute cases of distress and suicidal intent.
Frequently Asked Questions

How can I volunteer with a mental health support organisation in Singapore?
If you are interested in volunteering with a mental health support organisation in Singapore, Samaritans of Singapore (SOS) welcomes volunteers to help with their hotline and email befriending services. You can visit their website to learn more about their volunteer programme and requirements.
What support services are available for individuals facing a crisis?
Samaritans of Singapore (SOS) provides a 24-hour hotline and email befriending service for individuals facing a crisis. They also offer face-to-face counselling sessions for those who require further support. The Institute of Mental Health (IMH) also provides a 24-hour helpline for individuals facing a mental health crisis.
Where can one find emotional support anonymously in Singapore?
Samaritans of Singapore (SOS) offers an anonymous email befriending service for individuals who prefer to seek emotional support anonymously. They also provide face-to-face counselling sessions for those who require further support.
What should I do if someone I know is showing signs of depression?
If someone you know is showing signs of depression, it is important to encourage them to seek professional help. You can suggest that they speak to a mental health professional or contact Samaritans of Singapore (SOS) or the Institute of Mental Health (IMH) for support.
How can I donate to help with mental health initiatives in Singapore?
If you would like to donate to mental health initiatives in Singapore, Samaritans of Singapore (SOS) welcomes donations to support their services and programmes. You can visit their website to learn more about their donation options.
Are there any training programmes available to learn about providing emotional support?
Samaritans of Singapore (SOS) offers training programmes for individuals who are interested in providing emotional support. Their training programmes cover topics such as active listening, crisis intervention, and suicide prevention. You can visit their website to learn more about their training programmes and requirements.

