From Family Inspiration to Faith-Driven Entrepreneurship
Thomas founded Tagtical Pte Ltd driven by two deep motivations. Watching his parents work tirelessly for the family, he resolved never to sacrifice family relationships by trading time for money. At the same time, he saw how prohibitively expensive laser tag was for students and children. He set out to make the thrilling activity accessible—bringing prices down without compromising quality.
His Christian faith added another powerful dimension. Thomas envisioned laser tag as a platform for churches to run meaningful outreach events, combining fun with purpose.
The path was far from easy. Lacking practical business knowledge, Thomas faced a steep learning curve: registering a company, raising funds, attracting clients, building a website, and networking effectively—skills his formal education had never taught. Even after earning a business degree, he found the curriculum fell short of real-world demands. A friend later introduced him to a private business academy, where he gained the hands-on skills needed to launch and grow his company.
Every Challenge Becomes Experience
Initial hurdles tested his resolve. A competitor tried to sabotage his launch by purchasing his intended domain name, forcing him to choose a different URL. Building credibility as a brand-new player with no track record was even harder. His first bookings came from loyal friends, giving him vital operational experience and early proof of concept. Over time, consistent delivery helped him win contracts with multinational corporations—a major turning point.
Other challenges persist. Thomas’s youthful appearance sometimes raised doubts among larger clients, who questioned whether someone so young could handle their events. Finding reliable, committed part-timers remains an ongoing manpower struggle.
When asked about his biggest challenge, Thomas offers a mature view: there was no single “biggest” obstacle. Every problem felt overwhelming at the time, but once overcome, it became another valuable lesson that strengthened him as an entrepreneur.
Service That Speaks Louder Than Words
What truly differentiates Tagtical in Singapore’s competitive laser tag and events market is its unwavering client-centric approach. Thomas constantly puts himself in his clients’ shoes, going the extra mile to solve problems and deliver seamless experiences from booking to execution.
This commitment shows clearly in the company’s Google reviews. Clients often leave detailed, paragraph-length testimonials rather than brief comments—an indicator of genuine appreciation. For Thomas, these heartfelt reviews are the greatest validation of the heart he invests in every event.
Balancing Affordability with Premium Quality
Staying true to his mission, Thomas worked hard to keep laser tag affordable while refusing to cut corners on quality. He carefully analyzed costs to create pricing that works for both the company and its customers. While not the cheapest in the market, Tagtical uses top-tier equipment backed by exceptional service. By focusing on the complete end-to-end experience, the company has built a loyal base of recurring clients.
Lessons in Resilience from a Competitor’s Sabotage
The rival’s attempt to block him by buying his intended domain name taught Thomas critical lessons. He learned to stay discreet until plans are fully ready, as not everyone who smiles is an ally. More importantly, the experience reinforced his belief that every problem has a solution—if he remains patient and determined.
Hard-Earned Skills School Never Taught
Traditional education left Thomas unprepared for real business realities. He had to master several essential skills on his own: obtaining first-aid certification, preparing participant waiver forms, strategic networking, company registration, tax filing, and conducting Annual General Meetings (AGMs) to stay compliant.
Building Trust Without a Track Record
Thomas’s first paying clients were friends who trusted him enough to take a chance. Positive word-of-mouth from these early events gradually helped him build credibility and attract wider clientele.
Leadership and Learning Through Play
Beyond pure entertainment for birthday parties, Tagtical intentionally designs experiences that develop leadership and teamwork for schools, social service organizations, and corporate groups. Thomas noticed that when participants are fully immersed in games, their true characters emerge—creating powerful teachable moments.
In one school event for youth-at-risk, a student naturally stepped up to strategize and assign roles. Thomas immediately pointed out the boy’s leadership potential to the teacher. For corporate clients, he customizes missions to align with their specific learning objectives.
Designing Games That Naturally Build Leaders
Drawing from his experience planning activities in secondary school CCA, Thomas excels at game design. He believes leadership can be practiced, not just theorized. In his games, he deliberately appoints team leaders and assistant leaders, giving them clear missions and time to plan—creating real opportunities for growth and teamwork.
Appearance Doesn’t Define the Founder
Though his youthful looks occasionally caused initial skepticism, Thomas refuses to let it define him. He focuses on substance over image. When meeting high-profile clients, he dresses professionally, but he knows that what ultimately wins trust is the quality of his ideas and solutions.
Staying Ahead in Singapore’s Event Scene
Tagtical stays competitive through outstanding service and innovation. The company pioneered “zombie apocalypse” laser tag events in 2016 and 2017—the first of their kind in Singapore—helping establish its reputation as a creative, forward-thinking player.
A Decade-Long Vision
Looking ten years ahead, Thomas wants Tagtical to be known simply as the laser tag company that people choose—the go-to name for quality, reliability, and unforgettable experiences.
A Halloween Hit That Defined the Brand
One of Tagtical’s proudest moments was “Survive, The Living Dead”—a groundbreaking zombie apocalypse event during Halloween 2016. Blending laser tag, archery battles, and a zombie maze, it brought storylines from Train to Busan and The Walking Dead to life. As the first company in Singapore to offer such an immersive experience, it sold out all tickets within two weeks and remains a defining milestone for the brand.
Advice from Thomas for Aspiring Entrepreneurs
Thomas
Founder of Tagtical Pte. Ltd.
Life is short, chase your dream and don't live your life regretting not chasing your dream when you look back.
