Dnata Singapore: Your Friendly Airport Service Provider
Welcome to dnata Singapore, the ground handling provider at Singapore Changi Airport. With over 4 decades of experience and a team of over 1,800 staff, dnata Singapore offers a range of services for airlines and airports, including ground handling, cargo handling, catering, security, and specialised services. dnata Singapore provides apron, cargo, catering, and other services to over 60 airlines and freighter customers at Singapore Changi Airport.
In the aviation industry, dnata Singapore is known for its operational excellence and efficiency in delivering services to its customers. dnata Singapore’s iCargoNet is a web-enabled service that allows users to enquire on flights handled by dnata and status of shipments. Subscribers can also exchange operations-related information with dnata via the Internet. dnata Singapore is committed to delivering excellent services that meet the needs of its customers.
Key Takeaways
- dnata Singapore is a ground handling provider at Singapore Changi Airport that offers a range of services for airlines and airports.
- dnata Singapore is known for its operational excellence and efficiency in delivering services to its customers.
- dnata Singapore’s iCargoNet is a web-enabled service that allows users to enquire on flights handled by dnata and status of shipments.
Dnata Singapore Overview
Company Profile
If you are looking for a reliable ground handling company operating at Singapore Changi Airport, you have come to the right place. Dnata Singapore Pte Ltd is a well-established name in the industry, with over 4 decades of experience in Singapore. As a part of dnata, we are committed to providing a full suite of ground handling operations, catering services, and travel services to more than 60 airlines and freighter customers.
Our team of over 1,800 people in Singapore is dedicated to providing the best possible service to our customers. Our Managing Director, Neo Su Yin, oversees our ground handling and cargo operations at Changi Airport. Under her leadership, we have been able to expand our operations and offer specialised private aviation services to our customers.
Services Offered
At dnata Singapore, we offer a wide range of services to our customers. Our cargo handling services include cargo management, logistics, and security services. We provide ground handling services to both scheduled and non-scheduled airlines, ensuring that their flights operate smoothly and efficiently. Our catering services include inflight catering and retail, providing delicious meals and snacks to passengers.
We are committed to excellence in everything we do, and our customers are at the heart of our business. Whether you are an airline, a freighter customer, or a member of the general public, you can count on us to provide the best possible service. We work closely with our customers to understand their needs and provide tailored solutions to meet their requirements.
Under the leadership of our Regional CEO, Charles Galloway, we are constantly striving to improve our services and exceed our customers’ expectations. Our employees are our greatest asset, and we invest in their training and development to ensure that they have the skills and knowledge they need to provide the best possible service to our customers.
In summary, dnata Singapore Pte Ltd is a reliable and trusted partner for all your ground handling, catering, and travel service needs. With our experienced team, state-of-the-art facilities, and commitment to excellence, you can be confident that your flights and cargo are in safe hands.
Operational Excellence
When it comes to delivering products, dnata Singapore is committed to providing logistics services that are efficient, reliable and of high quality. The management team is constantly working to overcome challenges and ensure that cargo operations are carried out in the shortest possible time.
Cargo Operations
dnata Singapore’s cargo centre is equipped to handle a wide range of shipments, including dangerous goods, perishables and live animals. The team assigns warehouse destinations for each shipment and ensures that the export cargo manifest is accurate. Monthly cargo tonnage statistics are available on iCargoNet, a web-enabled service that allows customers to track the status of their shipments online.
Innovative Solutions
dnata Singapore is always looking for innovative solutions to improve its cargo operations. One example is the use of electronic air waybills (e-AWBs), which allow customers to submit their shipment details online, reducing the need for paper documents. The company also offers a charges collect fee service, where it collects payment from the consignee on behalf of the shipper, as well as store rent charges for customers who need to store their cargo for a longer period of time.
Customer Engagement
dnata Singapore values its airline customers and is committed to providing excellent customer service. The company offers a shipment enquiry service, where customers can check the status of their shipments, as well as a flight enquiry service, where customers can check the status of flights. Subscribers can also receive shipment status updates via email or SMS.
In conclusion, dnata Singapore’s commitment to operational excellence is evident in its efficient cargo operations, innovative solutions and excellent customer engagement.
Frequently Asked Questions
How can I track my shipment with dnata in Singapore?
To track your shipment with dnata in Singapore, you can visit their official website and enter your tracking number in the designated field. You can also contact dnata’s customer service team for assistance with tracking your shipment.
What is the best way to contact dnata’s customer service in Singapore?
The best way to contact dnata’s customer service in Singapore is by calling their 24-hour hotline at 800 DNATA (36282) or by sending a message to their WhatsApp number at 056 66 DNATA (36282). You can also send an email to [email protected] for any travel booking enquiries.
Where is dnata’s office located in Singapore?
dnata’s office is located at 50 Airport Boulevard #04-01 Singapore Changi Airport Passenger Terminal 2, Singapore 819643. You can visit their office during business hours for any inquiries or assistance.
What are the typical salary ranges for dnata employees in Singapore?
Salary ranges for dnata employees in Singapore vary depending on the job position and level of experience. However, dnata offers competitive salaries and benefits packages to their employees.
How can I pursue a career with dnata in Singapore?
If you are interested in pursuing a career with dnata in Singapore, you can visit their official website and check for any available job vacancies. You can also submit your resume and cover letter to [email protected] for any future job openings.
What is the current number of staff employed by dnata in Singapore?
The current number of staff employed by dnata in Singapore is not publicly disclosed. However, dnata is a leading ground handling and aviation services provider in Singapore, and they employ a significant number of staff to support their operations.