Ashley Furniture Warranty: What You Need to Know
If you’ve recently purchased furniture from Ashley Furniture, you may be wondering about the warranty that comes with your purchase. Understanding your warranty is important, as it can protect you from unexpected expenses if something goes wrong with your furniture. In this article, we’ll go over the basics of Ashley Furniture warranties, what they cover, and how to get the most out of your warranty.
Ashley Furniture offers warranties on all of their products, including furniture, mattresses, and home decor. The length and coverage of the warranty can vary depending on the product, so it’s important to read the warranty information carefully before making your purchase. In general, Ashley Furniture warranties cover defects in materials and workmanship, but they may not cover damage caused by accidents, misuse, or normal wear and tear.
If you do need to make a warranty claim, Ashley Furniture has a dedicated customer service team that can help you through the process. They may ask for proof of purchase, photos of the damage, or other information to help assess your claim. After your claim is approved, they will work with you to repair or replace your furniture as quickly as possible.
Understanding Your Ashley Furniture Warranty
When you purchase furniture from Ashley Furniture, you receive a warranty that covers certain types of damage and defects. It’s important to understand the scope of coverage, as well as the terms and conditions of the warranty, to ensure that you can make a claim if necessary.
Scope of Coverage
Your Ashley Furniture warranty covers manufacturing defects and damage that occurs during normal use of the furniture. This includes defects in frames, springs, recliner mechanisms, leather and upholstery fabric, cushioning, mattresses and foundations. The warranty also covers unattached cushioning and loss of resiliency.
Making a Claim
If you need to make a claim under your Ashley Furniture warranty, you should contact the retailer from whom you purchased the furniture. You will need to provide your order confirmation, the product serial number, and the date of delivery. Claims must be filed within the applicable warranty period, and may be subject to certain exclusions and limitations.
Exclusions and Limitations
Your Ashley Furniture warranty does not cover damage that occurs as a result of commercial use, misuse, abuse, or cleaning. It also does not cover clearance items, floor samples, or distress sales. The warranty may be subject to certain implied warranties, such as merchantability and fitness for a particular purpose.
If your furniture needs repair or replacement under the terms of the warranty, Ashley Furniture will provide customer care and support to help you through the claim procedure. It’s important to take care of your furniture and follow the care instructions provided to ensure that it lasts as long as possible.
Aftercare and Warranty Service
Maintaining Your Furniture
Taking care of your Ashley furniture is important to ensure it lasts for years to come. Regular care and maintenance can help prevent damage and keep your furniture looking its best. To maintain your furniture, follow these simple tips:
- Clean spills immediately with a dry cloth or paper towel.
- Dust your furniture regularly with a soft, dry cloth.
- Avoid placing your furniture in direct sunlight or near heat sources.
- Use coasters and placemats to protect surfaces from scratches and stains.
- Rotate cushions regularly to prevent uneven wear.
Warranty Claims and Repairs
If you experience any issues with your Ashley furniture, you may be eligible for warranty service. To make a warranty claim, you will need to provide your original bill of sale and the product serial number. Claims must be made within the applicable warranty period.
Ashley retailers are responsible for providing warranty service, so contact the retailer from whom you purchased your furniture to obtain warranty service. If your furniture needs repair or replacement, the retailer will work with Ashley to provide the necessary service.
If you have purchased an Extend plan, your furniture is covered for accidental stains or damage for up to 5 years. Power bed bases are covered for 10 years, and coverage includes mechanical and electrical failure, frames, and welds.
Please note that warranty coverage does not include shipping or transportation costs, and labour coverage may vary depending on the product. For more information on warranty coverage, contact Ashley customer service or refer to the warranty information provided with your furniture.
In summary, taking care of your Ashley furniture can help prevent damage and keep it looking its best. If you experience any issues with your furniture, contact the retailer from whom you purchased it to obtain warranty service. Remember to keep your original bill of sale and product serial number on hand when making a warranty claim.
Frequently Asked Questions
How can I claim on my Ashley Furniture warranty?
If you need to make a claim on your Ashley Furniture warranty, simply contact the retailer from whom you purchased your furniture. You will need to provide your original bill of sale and the product serial number. Claims must be filed within the applicable warranty period.
What does the 5-year protection plan from Ashley Furniture cover?
The 5-year protection plan from Ashley Furniture covers accidental stains or damage to your indoor or outdoor furniture or area rug. The protection plan also covers mechanical and electrical failure, frames, and welds of your power bed base.
Can I receive a replacement under the Ashley Furniture warranty?
Ashley Furniture’s warranty covers repairs or replacement of defective parts or products. However, the retailer may choose to replace the entire product if the damage cannot be repaired.
Is store credit an option if something goes wrong with my furniture under warranty?
Ashley Furniture’s warranty does not offer store credit for damaged furniture. However, the retailer may offer a refund or exchange if the damage is not covered by the warranty.
What are the experiences of others with the Ashley Furniture warranty service?
The experiences of others with Ashley Furniture’s warranty service vary. Some customers have reported prompt and satisfactory service, while others have experienced delays or difficulty with the claims process.
Are issues like pilling covered by the Ashley Furniture warranty?
Pilling is not typically covered by Ashley Furniture’s warranty, as it is considered normal wear and tear. However, if the pilling is due to a defect in the material or workmanship, it may be covered under the warranty. It is recommended to check the warranty terms and conditions for more information.