Navigating travel plans in a post-pandemic world can be challenging. With sudden travel bans and quarantine rules, it’s essential to have a reliable travel insurance plan. HL Assurance is stepping up by offering the first travel insurance plan in Singapore that includes 24/7 access to a COVID-19 medical concierge at no additional cost. This service ensures that you have immediate medical support no matter where you are.
Choosing HL Assurance’s travel insurance means prioritising your health and safety while abroad. The firm’s COVIDSafe Travel Protect360 plans provide peace of mind by covering various aspects of your trip, from cancellations to medical emergencies, including those related to COVID-19. These plans come in different packages, such as single trip, annual, and family plans, making it easier to find one that fits your needs.
Customer reviews highlight HL Assurance as a provider that offers good value for money. The added COVID-19 medical concierge feature gives you extra security, ensuring that you are never alone if you face health issues during your travels.
Key Takeaways
- HL Assurance offers a travel insurance plan with 24/7 COVID-19 medical concierge.
- Plans include various coverage options like single trip, annual, and family plans.
- Customer reviews praise HL Assurance for its value and comprehensive coverage.
About HL Assurance
Founded in Singapore in 2013, HL Assurance Pte Ltd is a trusted name in the insurance sector. Approved by the Monetary Authority of Singapore, HL Assurance offers a wide range of general insurance products to meet your personal and business needs.
HL Assurance provides various personal insurance options, including:
- Travel insurance
- Car insurance
- Maid insurance
- Personal accident insurance
- Home insurance
- Critical illness insurance
- Mobile phone insurance
For businesses, HL Assurance offers specialised packages like:
- Casualty insurance
- Engineering insurance
- Keyman insurance
- Property insurance
HL Assurance ensures the protection of your valuable assets, whether for personal or corporate use. They are committed to customer-centric products and high-quality service.
The company is part of the Hong Leong Group, a well-established conglomerate with diverse businesses in areas like banking, property, and hospitality. This affiliation enhances their reliability and service standards.
HL Assurance has earned multiple prestigious awards, including:
- Innovator of the Year
- Team of the Year
- Executive of the Year – SBR Management Excellence Awards (2019)
- Best Online Buying Experience in Insurance (2019)
- Best Travel Insurance by Tripzilla Excellence Award (2015-2018)
- Gobear.com Top 5 People’s Choice for Travel Insurance
By choosing HL Assurance, you join a large group of satisfied customers who enjoy peace of mind with comprehensive insurance coverage and exceptional support. For more details, visit their official website.
Scope of Services
HL Assurance offers a 24/7 COVID-19 medical concierge service as part of its COVIDSafe Travel Protect360 plan. This service ensures you have access to medical help anytime, anywhere during your travels, especially for COVID-19 related issues.
The medical concierge provides personalised guidance. You’ll receive help with booking appointments, finding the right doctors, and accessing quick medical services.
For domestic helpers, HL Assurance’s Maid Insurance offers medical benefits. You and your helper can get free medical tele-consultation. There’s also coverage for hospitalisation, surgery, and mobility aid expenses.
Travel insurance plans from HL Assurance include regional alarm centres which offer 24/7 support. You can access help with a touch of a button, making it easy to get medical assistance when you’re abroad.
Here’s a quick breakdown of services:
- Booking medical appointments
- Personalised doctor recommendations
- 24/7 support from regional alarm centres
- Free tele-consultation services for you and your helper
- COVID-19 medical concierge for travellers
With these services, HL Assurance aims to ensure that you and your loved ones receive direct, personal help when it’s needed most.
Customer Reviews
You might be curious about what others think of HL Assurance’s Medical Concierge service. Here’s a peek into some of their experiences.
Positive Points
- Customers appreciate the prompt and helpful support from the concierge team.
- Many have noted the ease of booking medical appointments through the service.
- Users find the assistance during overseas travel reassuring.
- The service is particularly praised for helping during emergencies.
Example Reviews
| Customer | Review |
|---|---|
| Alice S. | “The staff were extremely helpful when I needed to see a doctor while abroad. It made my trip stress-free.” |
| John T. | “Booking appointments was so easy. The team even checked in on me to ensure everything went smoothly.” |
| Grace L. | Great customer service! They were quick to respond and very supportive during my medical emergency.” |
Key Highlights
- Ease of Use: Many users love how straightforward it is to utilise the concierge service.
- Customer Support: The supportive and responsive nature of the team receives high praise.
- Travel Assistance: Frequent travellers highlight the usefulness of the service in managing healthcare needs abroad.
Contact Information & Opening Hours
HL Assurance provides a variety of insurance services to meet both personal and business needs. If you have any questions or need assistance, you can easily get in touch with them.
Telephone: +65 6702 0202
24-Hour Emergency Hotline: +65 6922 6009
Email: [email protected]
Opening Hours:
- Monday – Friday: 9 a.m. – 6 p.m.
- Saturday, Sunday, and Public Holidays: Closed
For urgent matters, the emergency hotline is always open. Their main office is conveniently located near Tanjong Pagar MRT, making it easily accessible. You can also reach the office via SBS buses 10, 30, 57, 80, 97, 97e, 100, 131, and 145.
Address: 11 Keppel Road, #11-01 ABI Plaza Singapore 089057
This information should make it easy for you to contact HL Assurance whenever you need assistance with your insurance needs.
Frequently Asked Questions
Here is where you will find answers to common queries about HL Assurance’s services, including experiences from other users and how to handle policy matters.
What experiences have travellers shared regarding HL Assurance’s Medical Concierge services in Singapore?
Travellers often speak positively about the efficient assistance they receive. The services help navigate medical appointments quickly, providing peace of mind during their stay in Singapore.
How do HL Assurance’s travel insurance policies perform in terms of customer satisfaction?
Customers express high satisfaction with the travel insurance policies. Many appreciate the comprehensive coverage and excellent customer service, which make their travels stress-free.
Can you provide insights into HL Assurance’s car insurance based on user reviews?
User reviews highlight competitive premiums and responsive claim processes. Policyholders often mention the helpful customer service, making HL Assurance a favourable choice for car insurance.
What are the methods for cancelling an insurance policy with HL Assurance?
To cancel an insurance policy, you can contact HL Assurance via phone or email. Ensuring all premiums are up-to-date will facilitate a smoother cancellation process.
What sort of promotions and discounts does HL Assurance typically offer to their clients?
HL Assurance frequently offers seasonal discounts and promotional codes. Loyalty programmes and referral bonuses are also available, providing additional savings for long-term clients.
Who can policyholders contact at HL Assurance’s customer service for assistance?
For assistance, you can reach out to HL Assurance’s customer service team via their hotline or email. The team is known for quick and helpful responses to queries.
Disclaimer: The information in this article is based on online resources from Singapore and serves as a guide. To ensure you have the most up-to-date information, we recommend verifying details with relevant Singaporean authorities or organizations. If you notice discrepancies, please inform us so we can update the information.