Introduction to the Brand
DELIVEROO SINGAPORE PTE. LTD. (UEN: 201534633Z) is a cornerstone of Singapore’s food delivery landscape, part of the global Deliveroo network founded in 2013 by Will Shu and Greg Orlowski. Since launching in Singapore in 2015, the company has transformed how residents enjoy meals, connecting them with thousands of local restaurants and grocery partners. With a mission to deliver convenience and quality, Deliveroo has become a trusted name for food lovers across the island, offering a seamless way to satisfy cravings from the comfort of home or office.
Summary of Services/Products
Deliveroo Singapore provides a robust platform for food and grocery delivery, catering to diverse tastes and needs. Its core services include:
- Food Delivery: Partnering with thousands of restaurants, Deliveroo offers a vast selection of cuisines, from local favorites like Hainanese chicken rice and chili crab to international options such as sushi, pizza, and Indian curries. Customers can order through the Deliveroo app or website (Deliveroo Singapore).
- Grocery Delivery: Beyond restaurant meals, Deliveroo facilitates on-demand grocery delivery from partnered stores, making it easy to stock up on essentials.
- Deliveroo for Work: This service supports businesses by providing team lunches and meal allowances, ideal for corporate settings.
- Meal Deals and Promotions: Deliveroo offers discounts of up to 25% on select orders, subject to availability and participating restaurants, adding value for customers.
The company’s principal activity, as registered, is operating online marketplaces for services, emphasizing its role in facilitating efficient delivery solutions.
Unique Value Propositions
Deliveroo stands out in Singapore’s competitive food delivery market through several key strengths:
- Extensive Restaurant Network: With partnerships with approximately 176,000 restaurants and grocery partners globally, including a significant presence in Singapore, Deliveroo ensures a diverse menu selection. This supports both well-known chains and independent eateries, fostering local businesses while offering customers variety.
- Deliveroo Plus Subscription: This subscription service provides free delivery on orders from participating restaurants, making it a cost-effective option for frequent users. It enhances affordability and convenience, aligning with Singapore’s demand for value-driven services.
- Real-Time Order Tracking: Customers can track their orders from placement to delivery, ensuring transparency and reliability. This feature resonates with Singaporeans who value efficiency and punctuality.
- Support for Local Businesses: By partnering with local restaurants, Deliveroo contributes to the growth of Singapore’s food industry, helping small businesses reach a wider audience.
Standout Features and Reviews
Deliveroo’s mobile app, available on the App Store and Google Play, is a standout feature, offering a user-friendly interface for browsing menus, placing orders, and tracking deliveries. Features like saved addresses and payment methods streamline the process, while real-time tracking ensures customers know exactly when their food will arrive. The platform’s commitment to quick delivery—often within 30 minutes—sets it apart in a fast-paced city like Singapore.
Customer feedback highlights Deliveroo’s strengths. A review on GetApp praises the platform, stating, “Deliveroo has a great range of restaurants and I find the customer support to be extremely responsive, especially when compared to their biggest competitor.” Another user noted, “I always order food using Deliveroo, it has many local restaurants (based on your location) so even when I’m on holiday or out of town I can find a suitable restaurant and easily place my order.” While some reviews on platforms like Trustpilot are mixed, these positive mentions underscore Deliveroo’s reliability and customer satisfaction.
Areas of Singapore Served
Deliveroo operates across Singapore, covering major urban areas like the Central Business District and residential neighborhoods such as Bedok, Jurong, Tampines, and Woodlands. This extensive coverage ensures that most Singaporeans, whether in the city center or the suburbs, can access Deliveroo’s services. The platform’s ability to serve diverse areas reflects its commitment to accessibility, aligning with Singapore’s dense and varied population distribution.
How Deliveroo Meets Singapore’s Needs
Singapore’s fast-paced lifestyle and multicultural population create a demand for convenient, diverse, and reliable food delivery options, and Deliveroo delivers on all fronts. The platform caters to busy professionals, families, and students by offering quick access to a wide range of cuisines, including Halal, vegetarian, and international dishes, ensuring inclusivity for Singapore’s diverse community. By partnering with local eateries, Deliveroo supports the city’s vibrant food scene, helping small businesses thrive while providing customers with authentic dining experiences. The addition of grocery delivery addresses the needs of those seeking convenience beyond meals, while features like real-time tracking and responsive customer support align with Singaporeans’ expectations for efficiency and quality service.
Contact Information and Social Media
For inquiries, customers can contact Deliveroo Singapore at:
| Category | Details |
|---|---|
| Registered Office | 135 Cecil Street, #10-01, MYP Plaza, Singapore 069536 |
| Customer Support Email | [email protected] or [email protected] |
| Customer Support Phone | +65 3158 5489 (for urgent live order support) or +65 3158 7028 (for Hub login and technical support) |
Stay connected with Deliveroo through their social media channels for updates on promotions and new restaurant partners:
| Platform | Link |
|---|---|
| DeliverooSG | |
| DeliverooSG | |
| Deliveroo |
Summary
DELIVEROO SINGAPORE PTE. LTD. has redefined food delivery in Singapore, offering a seamless, diverse, and reliable service that caters to the city’s dynamic lifestyle. With its extensive restaurant network, innovative features like Deliveroo Plus and real-time tracking, and commitment to supporting local businesses, Deliveroo remains a top choice for food and grocery delivery. Whether you’re craving a local delicacy or stocking up on essentials, Deliveroo brings the best of Singapore’s culinary scene to your doorstep, making mealtimes effortless and enjoyable.
Disclaimer
All information provided here has been compiled from publicly available sources. While we have made every effort to ensure accuracy, we do not guarantee that the information is complete or error-free. We disclaim any liability for inaccuracies or omissions. If you find any errors or have concerns about the content, please let us know so we can address them promptly.