If you’re moving house in Singapore and you’re a Singtel Fibre Broadband customer, you’ll need to know about relocation charges. Singtel charges fees for relocating your Fibre Broadband service to a new address, and these can vary depending on your specific situation. In this article, we’ll explain what you need to know about Singtel Fibre Broadband relocation charges in Singapore, so you can prepare for your move and avoid any unexpected fees.
Understanding Singtel’s Fibre Broadband Relocation
When you relocate your Singtel Fibre Broadband service to a new address, you’ll need to pay certain charges. These charges will depend on the services you are relocating, the type of relocation required, and the availability of Fibre Broadband at your new address. You may also need to pay additional fees for installation and support services, depending on your specific requirements.
Charges and Fees for Relocating Fibre Broadband
Singtel’s relocation charges for Fibre Broadband start from $107.00 (inclusive of GST) for a weekday relocation, and $160.50 (inclusive of GST) for a weekend or public holiday relocation. If you need to relocate other Singtel services, such as TV or telephone, additional charges may apply. It’s important to note that these charges are subject to change, so it’s always a good idea to check with Singtel for the latest pricing information.
Key Takeaways
- Singtel charges fees for relocating your Fibre Broadband service to a new address, and these can vary depending on your specific situation.
- Singtel’s relocation charges for Fibre Broadband start from $107.00 (inclusive of GST) for a weekday relocation, and $160.50 (inclusive of GST) for a weekend or public holiday relocation.
- Additional charges may apply for installation and support services, depending on your specific requirements.
Understanding Singtel’s Fibre Broadband Relocation
What is Fibre Broadband?
Fibre broadband is a type of internet connection that uses fibre-optic cables to transmit data. It is faster and more reliable than traditional broadband connections, making it ideal for streaming, gaming, and other data-intensive activities.
Singtel offers a range of fibre broadband plans to suit different needs and budgets. These plans come with different speeds, data allowances, and other features, so it’s important to choose the one that’s right for you.
The Relocation Process
If you’re moving to a new home or office, you can request to relocate your Singtel fibre broadband plan to your new address. The process is straightforward and can be done online or over the phone.
To make a relocation request, you will need to provide Singtel with your new address and the date you want the service to be relocated. Singtel will then arrange for a technician to visit your new address and install the necessary equipment.
It’s important to note that there are relocation charges for Singtel fibre broadband plans. These charges cover the cost of installing and configuring the equipment at your new address.
According to Singtel’s website, the installation charges for fibre and any bundled services are $91.68 on weekdays and $147.71 on weekends. The installation charges for standalone Singtel TV on Fibre are also $91.68 on weekdays.
In addition to the installation charges, there is also an admin charge of $32.10 and a relocation charge of $90 on weekdays, and $145 on weekends, including GST. These charges are compulsory, regardless of whether you need installation in your new place or not.
Overall, Singtel’s fibre broadband relocation process is simple and straightforward. However, it’s important to be aware of the relocation charges and plan accordingly. With the right plan and a smooth relocation process, you can enjoy fast and reliable internet wherever you go.
Charges and Fees for Relocating Fibre Broadband
If you’re planning to relocate your Singtel fibre broadband, you’ll need to be aware of the charges and fees involved. Here’s a breakdown of what to expect.
Relocation Charge Breakdown
The relocation charge for Singtel fibre broadband is $91.68 for a weekday and $147.71 for a weekend. This charge includes the installation of your fibre broadband and any bundled services. If you’re only relocating your Singtel TV on Fibre, the installation charge is the same.
In addition to the installation charge, there is also a Netlink Trust Activation fee of $57.77 (inclusive of GST) for activating your fibre port. This fee is charged separately from the installation charge.
Additional Costs to Consider
When relocating your Singtel fibre broadband, there are a few additional costs to consider. If you’re relocating during a weekend, you’ll need to pay the higher installation charge of $147.71. Additionally, if you need to relocate any other Singtel services, such as your home phone or mobile plan, there may be additional charges.
It’s important to note that all charges and fees are inclusive of GST. If you’re unsure about any of the charges or fees, you can contact Singtel customer service for more information.
Overall, while the charges and fees for relocating your Singtel fibre broadband may seem daunting, they’re a necessary cost if you want to continue enjoying high-speed internet in your new home. By being aware of the costs upfront, you can plan accordingly and avoid any surprises down the line.
Preparing for Your Move
Moving houses can be an exciting but stressful time, especially when it comes to relocating your Singtel fibre services. To make the process as smooth as possible, it’s important to plan ahead and prepare accordingly. In this section, we’ll cover two key aspects of preparing for your move: scheduling your relocation and ensuring your new location is fibre-ready.
Scheduling Your Relocation
To schedule your Singtel fibre relocation, you can submit your request online through the Singtel Relocation Wizard. You’ll need your NRIC and a copy of your Singtel bill to complete the application. It’s recommended to inform Singtel of your relocation at least two weeks in advance to ensure a smooth transition.
Singtel offers both weekday and weekend installation services, with weekday installations costing $91.68 and weekend installations costing $147.71. In addition, there is a $57.77 activation fee for Netlink Trust to activate your fibre port. These fees are inclusive of GST.
If you need to change your relocation date or appointment, you can do so by contacting Singtel’s customer service hotline at 1688.
Ensuring New Location Readiness
Before your relocation date, it’s important to ensure that your new location is fibre-ready. This means that the location has a termination point (TP) installed and activated. If your new location is not fibre-ready, you may need to engage a contractor to install the TP, which will incur additional costs.
To check if your new location is fibre-ready, you can use Singtel’s online TP checker tool. Simply enter your new address to see if the location is fibre-ready. If it is not, Singtel will provide you with a list of approved contractors who can install the TP for you.
By scheduling your relocation in advance and ensuring your new location is fibre-ready, you can avoid unnecessary delays and ensure a smooth transition for your Singtel fibre services.
Installation and Support Services
If you are relocating your Singtel fibre services, you will need to pay for installation and relocation charges. Singtel offers professional installation services to ensure that your services are up and running as quickly as possible.
Installation by Professionals
Singtel’s professional installation services include installation of Fibre and any bundled services. The installation charges for Fibre and any bundled services are $91.68 on weekdays and $147.71 on weekends, inclusive of GST. If you are only installing standalone Singtel TV on Fibre, the installation charges are the same.
During the installation process, Singtel’s technicians will install the necessary equipment and conduct a series of tests to ensure that your services are working properly. If you encounter any issues during the installation process, you can contact Singtel’s support team for assistance.
Post-Relocation Support
Singtel also offers post-relocation support to ensure that your services continue to work properly after your move. If you encounter any issues with your services, you can use the My Singtel app to troubleshoot the problem. The app allows you to check your service status, view and pay your bills, and manage your account.
In addition, if you are relocating your Fibre services, you will need to activate your Fibre port with NetLink Trust. The activation fee for the Fibre port is $57.77, inclusive of GST.
Overall, Singtel’s installation and support services make it easy to relocate your Fibre services and ensure that they continue to work properly after your move.
Maximising Your Fibre Broadband Experience
If you’re a Singtel Fibre Broadband user, you’re already enjoying fast, reliable internet speeds of up to 1Gbps. But did you know that there are ways to optimise your Wi-Fi coverage and select the right equipment to enhance your experience even further? Here are some tips to help you get the most out of your Singtel Fibre Broadband.
Optimising Wi-Fi Coverage
Having a strong Wi-Fi signal is crucial to enjoying your Singtel Fibre Broadband to the fullest. Here are some tips to help you optimise your Wi-Fi coverage:
- Position your wireless router in a central location, away from walls and other obstructions that can interfere with the signal.
- Use a wireless router with multiple antennas, such as the ASUS RT-AC88U or the Linksys WRT3200ACM, to ensure maximum coverage.
- Consider using Wi-Fi extenders or mesh networks to extend your coverage to areas that are far from your wireless router.
Selecting the Right Equipment
To get the most out of your Singtel Fibre Broadband, it’s important to select the right equipment. Here are some tips to help you make the right choices:
- Choose a wireless router that can handle the bandwidth of your Singtel Fibre Broadband. Look for routers that are rated for 1Gbps or higher.
- Consider using a wireless router with advanced features such as Quality of Service (QoS) and beamforming to ensure that your devices get the best possible connection.
- Invest in a good wireless adapter for your devices, such as the ASUS USB-AC68 or the Linksys WUSB6300, to ensure that you’re getting the best possible speeds.
By following these tips, you can maximise your Singtel Fibre Broadband experience and enjoy fast, reliable internet speeds throughout your home. Remember, a little investment in the right equipment can go a long way in enhancing your online experience.
Frequently Asked Questions
What are the latest fees for relocating my Singtel fibre broadband?
If you are planning to relocate your Singtel fibre broadband service, you will need to pay a relocation fee of $58.85. This fee is in addition to any installation charges that may apply to your new premises. The relocation fee is subject to change, so it’s always best to check with Singtel for the latest information.
Can I get a waiver for my Singtel broadband relocation fee?
Singtel does not typically offer waivers for relocation fees. However, if you are facing financial difficulties, you may be able to negotiate a payment plan with Singtel. It’s always best to contact Singtel directly to discuss your options.
How can I initiate a relocation request for my Singtel service?
You can initiate a relocation request for your Singtel service by contacting Singtel directly. You can do this through their website or by calling their customer service hotline. You will need to provide them with your new address and the date you would like your service to be relocated.
What’s the process for changing my address with Singtel?
If you are moving to a new address, you will need to inform Singtel of your new address. You can do this by contacting Singtel directly or through their website. You will need to provide them with your new address and the date you would like your service to be relocated.
How can I cancel my Singtel Fibre broadband service?
If you would like to cancel your Singtel Fibre broadband service, you will need to contact Singtel directly. You can do this by calling their customer service hotline or through their website. You will need to provide them with your account details and the reason for cancellation.
What does the Singtel NLT activation fee entail?
The Singtel NLT activation fee is a fee that you will need to pay if you are activating a new fibre port. This fee is currently set at $57.77 and includes GST. The fee covers the cost of activating the fibre port and ensuring that it is ready for use.